Email support
For help with Mevara, contact:
shaya@mevara.aiSupport requests are reviewed directly. Mevara does not require a support account or demo login.
Support
Help with Mevara.
Send app questions, screenshots, retailer-page problems, privacy requests, or product feedback directly to Shaya.
What to include
- The search, shopping-list item, or product involved.
- The retailer involved, if relevant.
- A screenshot or short screen recording.
- Your iPhone model, iOS version, and Mevara build number.
- Whether ChatGPT Discovery was on or off.
Do not send retailer passwords, payment details, or your OpenAI API key.
Privacy & data controls
Control local data and Optional ChatGPT Discovery.
1
Stop OpenAI requests
Open Mevara Settings and turn Use ChatGPT for discovery off. Core Mevara shopping functions continue to work.
2
Remove your OpenAI key
In Optional ChatGPT Discovery, tap Remove. This deletes the key from the iPhone Keychain and resets optional-AI permission.
3
Clear Mevara shopping data
Tap Clear Mevara chat, shopping mission, purchase history & Restock. This clears local Mevara conversation, list, mission, purchase, Restock, and related shopping data.
4
Know what remains separate
The Clear Mevara Data control does not clear retailer WebView cookies or retailer sessions, the separately stored OpenAI API key, or the current random safety identifier used with optional OpenAI requests.
Delete website or support information
Email from the address connected to the record and use the subject “Delete my Mevara support data.” Include enough detail to locate the message or product-update signup.
Request deletionOrdinary support communications are normally retained for up to 24 months after the last response unless earlier deletion is requested or longer retention is reasonably necessary for security, legal obligations, or disputes.
Retailer purchases
Orders, payments, returns, warranties, subscriptions, shipping, and retailer-account issues are handled directly by the retailer where checkout was completed.
Confirm price, availability, delivery, and product details on the retailer’s live listing before purchasing.
Privacy or security report
For a privacy concern, suspected data exposure, unsafe link, or security issue, email Shaya with the subject “Mevara privacy/security.”
Send a privacy or security report →Please do not include live credentials or sensitive payment information.
Independent service
Mevara is independent shopping technology and is not affiliated with, endorsed by, or sponsored by the retailers displayed in the app.
Mevara does not place retailer orders or process retailer payments.